Terms of service
01. General Remarks
1.1 This website is owned and operated by Lié Studio ApS, Aaboulevarden 52, 2. t.v, 8000, Aarhus C, CVR: 42356565, a Danish limited company. These Terms and your use of the Website are construed under and governed by Danish law.
Hereinafter Lié Studio ApS will simply be referred to as “LIÉ STUDIO”. Any reference to “you” or “yours” is a reference to any user of this website. Any reference to “we”, “us” or “ours” is a reference to LIÉ STUDIO.
1.2 By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”)
1.3 If there are parts of these terms and conditions (“Terms”), that you do not understand, please contact customer service at hello@lie-studio.com before placing an order. We kindly ask you to accept our Terms every time you shop with us. If you cannot accept our Terms, you will not be able to place an order on this website.
1.4 You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
These Terms were last updated on: 11.10.2023
02. Pricing
2.1 Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
2.2 The prices on the Website are shown in Danish kroner (DKK), Euro (EUR), Pound sterling (GBP) or US Dollar (USD), depending on where you are visiting from.
2.3 All specified prices on our website are including VAT and excluding shipping fees within the EU. If you are located outside the EU, you may be subject to import taxes and duties, that you will be required to pay. We refer to section 3 for duty delivery paid in selected territories outside the EU.
Please note that local import duties vary by country and region. These taxes are to be paid by you as a customer. If you reject the parcel due to local duties, the parcel will automatically be returned to LIÉ-STUDIO. These fees or charges are excluded from LIÉ STUDIO’s responsibility, as LIÉ STUDIO has no control over additional fees and duties related to customs clearance. If you are residing outside of the EU, you may need to inquire at your local post office or customs authority for more information regarding any import duties or taxes that could affect your online purchase.
03. Duty Delivery Paid in Selected Territories
3.1 United Kingdom: Orders to the United Kingdom will be sent with taxes and import duties paid. Therefore, no further import duty or tax will be payable after the order has been placed on lie-studio.com.
3.2 United States: All orders below 800 USD are free of import duties and taxes in the United States.
04. Gift Certificates
4.1 We offer the opportunity to purchase gift certificates for use on lie-studio.com. All gift certificates are managed under these Terms. Please note that our gift certificates don’t have an expiry date.
4.2 The gift card can be used to pay for all or part of your total order. If the value of the gift card does not cover the total amount of the desired order, the difference in the order can be paid using the other accepted payment methods listed above in section 05.
The gift card is sent electronically and can be used immediately after the issue time.
05. Terms of Payment
5.1 We accept the following payment methods: Visa, Mastercard, Maestro, American Express, UnionPay, Shop Pay, MobilePay, Apple Pay, Google Pay, PayPal, Anyday.
5.2 Upon receiving your order, we will reserve the amount on your card. We will only debit the funds from your account when the goods are shipped from our warehouse.
The Anyday payment option is available for purchases of 300 DKK or more. When you choose to pay with Anyday, we will charge the first payment when your item is shipped. Subsequently, you will pay a monthly installment on the last business day of each month. The number of monthly installments starts from four months and can vary depending on your chosen payment plan. The size of each installment is determined by the total amount of your order, your chosen flex payment, and the specific payment plan you have selected. Remember, if you pay all installments on time, no interest or fees will accrue. Should you return your purchase, your agreement with Anyday will automatically be terminated. Further details and terms of use for Anyday can be found here: https://da.anyday.io/terms-conditions/shopper
06. Delivery & Shipping
6.1 LIÉ STUDIO sends packages with GLS in Denmark and FedEx, UPS or DHL to all international destinations. All shipments are insured, and Track&Trace information is emailed to you upon dispatch.
Expected time for delivery depends on the country of delivery but please expect 1-3 business days for express services and 2-5 business days for standard services. In some cases, shipping can be 8-10 business days. Shipping times are a guide, and LIÉ STUDIO accepts no responsibility for delays in customs processes outside the EU.
6.2 The shipping prices may vary and are shown during check-out on lie-studio.com and are added with every order. We offer free standard shipping on all orders.
07. Exchange of products
7.1 We are currently unable to process exchanges. Please return the product for a refund and place a new order for the correct product.
08. Returns
8.1 You have the right to cancel the agreement of purchase without justification within 14 calendar days from the date of receiving the product(s). The cancellation deadline is met if you send us a notification at hello@lie-studio.com before the deadline and ship the product(s) without unreasonable delay after the notice.
8.2 The product(s) must be returned in original packaging. You must ensure, that the product(s) are properly packed as you are responsible for the package until LIÉ STUDIO receives it. The product(s) you return must be in the same condition as it was received. If the product(s) has been clearly used, you will lose your right to cancellation.
8.3 Please return the products to:
Lie Studio ApS, Aaboulevarden 52, 2nd floor, 8000 Aarhus C. We recommend that you save the postal receipt as proof that you have delivered the package to the carrier. Please note your order reference number on your parcel, so we can easily detect your order.
8.4 You have to bear the cost of returning the product(s) yourself when you return a purchase.
8.5 Upon return of the product(s), we will refund the payment received from you related to the specific order and product(s). This does not include delivery cost. The refund will happen as soon as possible and no later than 14 days after the returned product(s) has been received.
8.6 The refund will be made to the source of the original purchase unless otherwise agreed or deemed necessary. Please note that products purchased directly from our website cannot be exchanged at one of our retailers.
09. Returns outside the EU
9.1 When returning products outside of the EU you must add a commercial invoice to your return parcel. If the commercial invoice is missing on your parcel, you risk the parcel being returned to you. Please get in contact with hello@lie-studio.com to receive your commercial invoice when returning.
10. Faulty and /or Incorrect Product
10.1 If your product suffers from a defect or a wrong product(s) has been delivered, please contact our customer service at hello@lie-studio.com who will help you out with a replacement. When contacting customer service please inform us of your order number and describe what the issue is.
10.2 Can you already ascertain the defect at the time the carrier wants to make delivery, you should fuse to receive the parcel.
11. Warranty
11.1 A 2-year warranty is provided in accordance with the Sale of Goods Act. Our warranty covers defects in material and/or manufacture, encompassing manufacturing and material flaws identified during the product's normal use. The warranty does not cover errors, damages, or wear directly or indirectly resulting from incorrect use, poor maintenance, as well as natural acidity in the skin. Claims regarding defects must be communicated to LIÉ STUDIO within a reasonable timeframe.
You can have the product exchanged, receive a refund, or a price reduction, depending on the specific situation. In connection with warranty cases, LIÉ STUDIO covers return costs to a reasonable extent.
12. Data Privacy & Cookies
12.1 When ordering from lie-studio.com, we will collect personal data regarding billing and shipping to fulfill the purchase agreement.
Please refer to our Privacy Policy for further details on our processing activities.
12.2 The Website uses cookies for the purpose of optimizing the website, marketing and its functionality. For more information, please visit our Cookie Policy.
13. Complaints
13.1 If you want to make a complaint about your purchase or LIÉ STUDIO’s procedures, you are welcome to contact us at hello@lie-studio.com. Please give us full details including your order reference number as well as your full name and contact details.
13.2 You can also lodge a complaint with the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can submit your complaint via www.forbrug.dk.
13.3 The European Commission's online complaints portal can also be used when submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. The complaint is submitted via https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
We invite you to contact us first if you have any complaints.
14. Applicable Law and Jurisdiction
14.1 The laws of the Kingdom of Denmark shall apply to all parties of these Terms.
14.2 For clients in the EU the exclusive venue for jurisdiction for all disputes arising from these general terms and conditions shall be Aarhus, Denmark.